--- title: 12 Important Questions Your Cleaning Service Prospect is Likely to Ask description: Be prepared when meeting janitorial prospects, here are questions to ask cleaning service company you can prepare for. image: https://learn.sweptworks.com/hubfs/cleaning-prospect-questions-blue-icons.jpeg --- [![swept\_RGB\_Primary Blue](https://learn.sweptworks.com/hubfs/swept_RGB_Primary%20Blue.png)](https://www.sweptworks.com/) [Login](https://app.sweptworks.com/) [![calendar icon](https://learn.sweptworks.com/hubfs/2024%20Files%20(Sorted)/Swept%20Website/All%20Icons/icons/scheduled%20event.svg) Get Demo](https://sweptworks.com/product-demo-form) [![swept\_RGB\_Primary Blue](https://learn.sweptworks.com/hubfs/swept_RGB_Primary%20Blue.png)](https://www.sweptworks.com/) Solutions ![](https://learn.sweptworks.com/hubfs/raw_assets/public/Swept%20Website%20-%20Theme/images/svg/Icons/Chevron.svg) Compare Plans ![](https://learn.sweptworks.com/hubfs/raw_assets/public/Swept%20Website%20-%20Theme/images/svg/Icons/Chevron.svg) [![Launch Icon](https://learn.sweptworks.com/hubfs/Swept%20Icons/Launch%20Icon.svg) Launch Start strong with time tracking, scheduling, and compliance tools for your team.](https://sweptworks.com/launch) [![Optimize Icon](https://learn.sweptworks.com/hubfs/Swept%20Icons/Optimize%20Icon.svg) Optimize Win and retain more contracts with stronger quality control and team visibility.](https://sweptworks.com/optimize) [![Scale Icon](https://learn.sweptworks.com/hubfs/Swept%20Icons/Scale%20Icon.svg) Scale Grow profitably with better client communication, supply workflows, and cost control.](https://sweptworks.com/scale) [![Messages GIF\_v2](https://learn.sweptworks.com/hubfs/Product%20Images/Messages%20GIF_v2.gif) Client & Cleaner Messaging Stop drowning in emails and WhatsApp messages Learn more →](https://sweptworks.com/features/cleaning-business-communication-system) [![Time Tracking](https://learn.sweptworks.com/hubfs/Product%20Images/Booking%20%26%20Scheduling_FP.png) Time Tracking Track time for about $1/day →](https://sweptworks.com/cleaning-company-time-tracking-app) [![Inspections](https://learn.sweptworks.com/hubfs/Inspections.jpg) Quality Assurance Keep quality consistent and clients informed →](https://sweptworks.com/janitorial-inspection-software) [![profitability](https://learn.sweptworks.com/hubfs/profitability.gif) Profitability Report Make pricing decisions with confidence →](https://sweptworks.com/features/janitorial-profitability-tracking-software) Find out which plan is right for your business [Compare Plans](https://sweptworks.com/compare-plans) Resources ![](https://learn.sweptworks.com/hubfs/raw_assets/public/Swept%20Website%20-%20Theme/images/svg/Icons/Chevron.svg) [![Resources Icon](https://learn.sweptworks.com/hubfs/Swept%20Icons/Resources%20Icon.svg) Resources Proven guides, templates, and powerful tools for janitorial businesses.](https://sweptworks.com/resources) [![Free Tools icon](https://learn.sweptworks.com/hubfs/Swept%20Icons/Free%20Tools%20icon.svg) Free Tools Interactive calculators & tools to help you make better business decisions.](https://sweptworks.com/resources/tools) [![Blog Icon](https://learn.sweptworks.com/hubfs/Swept%20Icons/Blog%20Icon.svg) Blogs Learn about latest trends and tools in commercial cleaning industry.](https://learn.sweptworks.com/) [![Success Stories Icon](https://learn.sweptworks.com/hubfs/Swept%20Icons/Success%20Stories%20Icon.svg) Success Stories Successful janitorial businesses that run on Swept.](https://sweptworks.com/resources/success-stories) [![Job Costing tool](https://learn.sweptworks.com/hubfs/Hubspot%20Blog%20Headers%20(1).gif) Free Job Costing Calculator Bid confidently based on accurate job costs & target profit margin Use for free →](https://sweptworks.com/features/cleaning-job-costing-software) Get support resources & attend weekly training [Support Hub](https://sweptworks.com/resources/support) [About](https://sweptworks.com/about) [Login](https://app.sweptworks.com/) [![calendar icon](https://learn.sweptworks.com/hubfs/2024%20Files%20(Sorted)/Swept%20Website/All%20Icons/icons/scheduled%20event.svg) Get Demo →](https://sweptworks.com/product-demo-form) Run Operations Make shifts clearer and day-to-day work easier for your team. [![Time Tracking Icon](https://learn.sweptworks.com/hubfs/Swept%20Icons/Time%20Tracking%20Icon.svg) Time Tracking Track hours and GPS check-ins with easy clock in and out.](https://sweptworks.com/cleaning-company-time-tracking-app) [![Shift Icon](https://learn.sweptworks.com/hubfs/Swept%20Icons/Shift%20Icon.svg) Scheduling Assign shifts clearly and keep teams on track.](https://sweptworks.com/scheduling-software-for-janitors) [![Work Order Icon](https://learn.sweptworks.com/hubfs/Swept%20Icons/Work%20Order%20Icon.svg) One-Time Job Work Orders Create and manage one-off jobs without the chaos.](https://sweptworks.com/features/janitorial-work-order-software) [View All Features →](https://sweptworks.com/features) Prove Quality Show consistent service with clear proof and communication. [![Inspection Icon](https://learn.sweptworks.com/hubfs/Swept%20Icons/Inspection%20Icon.svg) Inspections Popular Capture proof of work with photos, notes, and reports.](https://sweptworks.com/janitorial-inspection-software) [![Checklist Icon](https://learn.sweptworks.com/hubfs/Swept%20Icons/Checklist%20Icon.svg) Cleaner Checklist Create clear, consistent checklists with translation in 100+ languages.](https://sweptworks.com/features/janitorial-checklist-software) [![Messaging Icon](https://learn.sweptworks.com/hubfs/Swept%20Icons/Messaging%20Icon.svg) Team & Client Messaging Popular Keep conversations with cleaners and clients in one place for faster updates.](https://sweptworks.com/features/cleaning-business-communication-system) Control Costs Track job costs, supplies, and margins. [![Profitability Reports](https://learn.sweptworks.com/hubfs/Swept%20Icons/Profitability%20Reports.svg) Profitability Report See which jobs are making money and which are not.](https://sweptworks.com/features/janitorial-profitability-tracking-software) [![Job Costing Icon](https://learn.sweptworks.com/hubfs/Swept%20Icons/Job%20Costing%20Icon.svg) QuickBooks Online Payroll Integration New Send approved hours to QuickBooks and simplify payroll.](https://sweptworks.com/features/integrations/payroll/quickbooks) [![Supplies Icon](https://learn.sweptworks.com/hubfs/Swept%20Icons/Supplies%20Icon.svg) Supply Management Track supply usage and avoid over-ordering.](https://sweptworks.com/features/janitorial-supply-inventory-management-system) Not sure where to start? Watch our interactive demo to learn more. Interactive demo Video [![GPS Update Dec 18](https://learn.sweptworks.com/hubfs/Product%20Images/GPS%20Update%20Dec%2018.png) ▶](https://sweptworks.com/product-demo#tour) ✕ [Login](https://app.sweptworks.com/) Solutions ![](https://learn.sweptworks.com/hubfs/raw_assets/public/Swept%20Website%20-%20Theme/images/svg/Icons/Chevron.svg) Run Operations Make shifts clearer and day-to-day work easier for your team. ![](https://learn.sweptworks.com/hubfs/raw_assets/public/Swept%20Website%20-%20Theme/images/svg/Icons/Chevron.svg) [![Time Tracking Icon](https://learn.sweptworks.com/hubfs/Swept%20Icons/Time%20Tracking%20Icon.svg) Time Tracking Track hours and GPS check-ins with easy clock in and out.](https://sweptworks.com/cleaning-company-time-tracking-app) [![Shift Icon](https://learn.sweptworks.com/hubfs/Swept%20Icons/Shift%20Icon.svg) Scheduling Assign shifts clearly and keep teams on track.](https://sweptworks.com/scheduling-software-for-janitors) [![Work Order Icon](https://learn.sweptworks.com/hubfs/Swept%20Icons/Work%20Order%20Icon.svg) One-Time Job Work Orders Create and manage one-off jobs without the chaos.](https://sweptworks.com/features/janitorial-work-order-software) Prove Quality Show consistent service with clear proof and communication. ![](https://learn.sweptworks.com/hubfs/raw_assets/public/Swept%20Website%20-%20Theme/images/svg/Icons/Chevron.svg) [![Inspection Icon](https://learn.sweptworks.com/hubfs/Swept%20Icons/Inspection%20Icon.svg) Inspections Popular Capture proof of work with photos, notes, and reports.](https://sweptworks.com/janitorial-inspection-software) [![Checklist Icon](https://learn.sweptworks.com/hubfs/Swept%20Icons/Checklist%20Icon.svg) Cleaner Checklist Create clear, consistent checklists with translation in 100+ languages.](https://sweptworks.com/features/janitorial-checklist-software) [![Messaging Icon](https://learn.sweptworks.com/hubfs/Swept%20Icons/Messaging%20Icon.svg) Team & Client Messaging Popular Keep conversations with cleaners and clients in one place for faster updates.](https://sweptworks.com/features/cleaning-business-communication-system) Control Costs Track job costs, supplies, and margins. ![](https://learn.sweptworks.com/hubfs/raw_assets/public/Swept%20Website%20-%20Theme/images/svg/Icons/Chevron.svg) [![Profitability Reports](https://learn.sweptworks.com/hubfs/Swept%20Icons/Profitability%20Reports.svg) Profitability Report See which jobs are making money and which are not.](https://sweptworks.com/features/janitorial-profitability-tracking-software) [![Job Costing Icon](https://learn.sweptworks.com/hubfs/Swept%20Icons/Job%20Costing%20Icon.svg) QuickBooks Online Payroll Integration New Send approved hours to QuickBooks and simplify payroll.](https://sweptworks.com/features/integrations/payroll/quickbooks) [![Supplies Icon](https://learn.sweptworks.com/hubfs/Swept%20Icons/Supplies%20Icon.svg) Supply Management Track supply usage and avoid over-ordering.](https://sweptworks.com/features/janitorial-supply-inventory-management-system) Not sure where to start? Watch our interactive demo to learn more. [View All Features →](https://sweptworks.com/features) Compare Plans ![](https://learn.sweptworks.com/hubfs/raw_assets/public/Swept%20Website%20-%20Theme/images/svg/Icons/Chevron.svg) [![Launch Icon](https://learn.sweptworks.com/hubfs/Swept%20Icons/Launch%20Icon.svg) Launch Start strong with time tracking, scheduling, and compliance tools for your team.](https://sweptworks.com/launch) [![Optimize Icon](https://learn.sweptworks.com/hubfs/Swept%20Icons/Optimize%20Icon.svg) Optimize Win and retain more contracts with stronger quality control and team visibility.](https://sweptworks.com/optimize) [![Scale Icon](https://learn.sweptworks.com/hubfs/Swept%20Icons/Scale%20Icon.svg) Scale Grow profitably with better client communication, supply workflows, and cost control.](https://sweptworks.com/scale) [![Messages GIF\_v2](https://learn.sweptworks.com/hubfs/Product%20Images/Messages%20GIF_v2.gif) Client & Cleaner Messaging Stop drowning in emails and WhatsApp messages Learn more →](https://sweptworks.com/features/cleaning-business-communication-system) Find out which plan is right for your business [Compare Plans](https://sweptworks.com/compare-plans) Resources ![](https://learn.sweptworks.com/hubfs/raw_assets/public/Swept%20Website%20-%20Theme/images/svg/Icons/Chevron.svg) [![Resources Icon](https://learn.sweptworks.com/hubfs/Swept%20Icons/Resources%20Icon.svg) Resources Proven guides, templates, and powerful tools for janitorial businesses.](https://sweptworks.com/resources) [![Free Tools icon](https://learn.sweptworks.com/hubfs/Swept%20Icons/Free%20Tools%20icon.svg) Free Tools Interactive calculators & tools to help you make better business decisions.](https://sweptworks.com/resources/tools) [![Blog Icon](https://learn.sweptworks.com/hubfs/Swept%20Icons/Blog%20Icon.svg) Blogs Learn about latest trends and tools in commercial cleaning industry.](https://learn.sweptworks.com/) [![Success Stories Icon](https://learn.sweptworks.com/hubfs/Swept%20Icons/Success%20Stories%20Icon.svg) Success Stories Successful janitorial businesses that run on Swept.](https://sweptworks.com/resources/success-stories) [![Job Costing tool](https://learn.sweptworks.com/hubfs/Hubspot%20Blog%20Headers%20(1).gif) Free Job Costing Calculator Bid confidently based on accurate job costs & target profit margin Use for free →](https://sweptworks.com/features/cleaning-job-costing-software) Get support resources & attend weekly training [Support Hub](https://sweptworks.com/resources/support) [About →](https://sweptworks.com/about) Ready to see Swept? Get a quick walkthrough tailored to your janitorial operation. [Get Demo](https://sweptworks.com/product-demo-form) Back to all content # 12 Important Questions Your Cleaning Service Prospect is Likely to Ask ![Author Avatar](https://app.hubspot.com/settings/avatar/9908a4aaef4f4c94ffdc54637973c79f) Michelle Audas [Connect on LinkedIn](https://www.linkedin.com/in/michelle-audas-a96a1620/) 5 min read • Oct 12, 2023 Run Your Business ![\12 Important Questions Your Cleaning Service Prospect is Likely to Ask\](https://learn.sweptworks.com/hubfs/cleaning-prospect-questions-blue-icons.jpeg) 12 Most-asked questions that cleaning service prospects are likely to ask a cleaning service. Vital information for janitorial and commercial cleaning business owners to be prepared for sales meetings and pitches. Here are the most relevant questions to keep in mind while preparing your sales pitch for your next meeting: ### Question to Ask Cleaning Service #1 - How long have you been in business as a cleaning service company, and do you specialize in working with certain types of clients? Select a cleaning company that has been in business for a while. They’re more likely to have their process figured out, so you’re less likely to run into problems. Ideally, your cleaning company has experience working with businesses similar to yours so they know what to look out for and provide the proper training to their employees. ### Question to Ask Cleaning Service #2 - Do you screen your employees and do background checks? All commercial cleaning companies should screen their employees for drug use and verify that they don’t have a criminal history. They should also confirm each new hire’s employment history and check references to ensure they’re building an experienced and trustworthy team. ### Question to Ask Cleaning Service #3 - Do all your employees go through a training program? To make sure that any employee sent to a job site can deliver a service that meets a certain quality standard, it's an important question to ask the cleaning service company if they provide training to all new hires. In addition, if your facility has unique requirements, you should look for cleaning companies that provide employee training that’s geared toward your industry’s unique needs. ### Question to Ask Cleaning Service #4 - Do you have a quality assurance process? Another important question to ask a cleaning service company is how the cleaning company proactively tracks and manages the quality of their employees’ work. For instance, some companies use a janitorial software application to facilitate [problem reporting](https://www.sweptworks.com/cleaner-problem-reporting) and an app to communicate information gathered from [janitorial inspections](https://www.sweptworks.com/janitorial-inspections/) so managers can monitor and resolve issues quickly. [![commercial cleaning walkthrough](https://no-cache.hubspot.com/cta/default/1682788/90ba46f5-face-4651-907e-4386a2994d6d.png)](https://cta-redirect.hubspot.com/cta/redirect/1682788/90ba46f5-face-4651-907e-4386a2994d6d) ### Question to Ask Cleaning Service #5 - Are you insured? Make sure your office cleaning company has the proper insurance required by your state’s regulations. Typically, a commercial cleaner should have general liability insurance, worker compensation insurance, automobile liability insurance, and umbrella coverage. Hiring an uninsured cleaning company may save you a few bucks, but it may cost you dearly if an accident occurs while a cleaner is working in your office. ### Question to Ask Cleaning Service #6 - What’s your employee turnover rate and what will you do to ensure that any new or substitute cleaner will know what’s expected when cleaning our office? Ideally, you’d get the same cleaners every time to ensure a consistent quality of service. When a team of cleaners gets to work at your facility long-term, they’ll come to understand your specific needs and deliver a higher level of service with fewer problems. You’d have a better chance of getting the same cleaners if a company has a low turnover rate. You’d also want to make sure that if there’s a change in staffing, the new cleaners will know exactly what to do when cleaning your office ### Question to Ask Cleaning Service #7 - Do you provide a contract? Some companies want to sign a contract, while others don’t want to be bogged down so they can be more flexible with their cleaning needs. Consider if signing a contract is right for you to give you the protection and flexibility you need. If you sign a contract, make sure to get all your questions answered to your satisfaction before making a commitment. For example, do they offer a satisfaction guarantee? What happens when an error occurs? Would they send someone immediately to remedy the situation? Would they offer credit if any work is below the expected quality? ### Question to Ask Cleaning Service #8 - What are your rates? It’s not just about dollars and cents. The janitorial business is very competitive and some companies would put in a low bid just to win the business. If one company charges half the price of another for a similar service package, you may want to find out why. Ensure you understand what kind of packages a company offers, how many employees will be cleaning your office, how long that will take, and the detailed list of covered services. Don’t be tempted to select the company that offers the lowest price. Instead, evaluate the packages and select one that’d deliver the best long-term experience. ### Question to Ask Cleaning Service #9 - How do you take payment and when do you bill? You don’t want to be spending hours paying bills, right? Find out if you can set up an ongoing electronic payment so you don’t have to worry about getting bills in the mail and writing a check (and licking envelopes) every month. You may also want to ask about their billing cycle to make sure it works with your business. ### Question to Ask Cleaning Service #10 - Do you have an effective system in place to communicate problems and requirements to your cleaners? Your cleaning company should be able to communicate issues or client requests to their cleaners in real time so they can deliver the most responsive service. Make sure your cleaning company has a system in place to [communicate with employees](https://www.sweptworks.com/messaging/) when they’re on-site to relay the most up-to-date instructions. ### Question to Ask Cleaning Service #11 - How can I reach you to report a problem with your cleaners? Your cleaning company should have a process in place for you to contact them easily whenever a problem arises. Well-run cleaning companies use janitorial software to coordinate all client communications. You can use an app to reach managers via calls or messages to make sure all tasks are performed to your satisfaction. ### Question to Ask Cleaning Service #12 - Do you use janitorial software? The use of [janitorial software](https://www.sweptworks.com/?__hstc=45788219.d62771ccd42bf502ca09ffa4eaf920f8.1698933321161.1698933321161.1698933321161.1&__hssc=45788219.1.1698933321161&__hsfp=3421363042) is a good indicator that a commercial cleaning company takes servicing its clients seriously. It allows a cleaning company to communicate with its clients effectively and manage its employees efficiently to deliver the highest quality and most responsive service. ### Never Stress Over Getting New Commercial Cleaning Contracts Again! Leading cleaning service providers are using [janitorial software applications](https://www.sweptworks.com/?__hstc=45788219.d62771ccd42bf502ca09ffa4eaf920f8.1698933321161.1698933321161.1698933321161.1&__hssc=45788219.1.1698933321161&__hsfp=3421363042) to communicate with clients and manage their teams effectively. Wouldn’t you prefer to manage all the cleaning tasks with just a few taps and swipes on your smartphone? 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Only the best things for you. No junk, spam free. By subscribing you agree to with our [privacy policy](https://cleansimple-1682788.hs-sites.com/privacy-policy) and provide consent to receive updates from our company.   [Privacy](https://sweptworks.com/privacy-policy) [Terms](https://sweptworks.com/terms) © 2024, Swept® Technologies, Inc. 
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