--- title: "How to Train Cleaners: 7 Common Feedback Mistakes (and What to Do Instead)" description: Struggling to train and retain cleaners? Learn the 7 most common mistakes cleaning managers make when giving feedback—and how to fix them. Includes free training templates and performance tools. image: https://learn.sweptworks.com/hubfs/How%20to%20Train%20Cleaners%20(1).jpg --- [![swept\_RGB\_Primary Blue](https://learn.sweptworks.com/hubfs/swept_RGB_Primary%20Blue.png)](https://www.sweptworks.com/) [Login](https://app.sweptworks.com/) [![calendar icon](https://learn.sweptworks.com/hubfs/2024%20Files%20(Sorted)/Swept%20Website/All%20Icons/icons/scheduled%20event.svg) Get Demo](https://sweptworks.com/product-demo-form) [![swept\_RGB\_Primary Blue](https://learn.sweptworks.com/hubfs/swept_RGB_Primary%20Blue.png)](https://www.sweptworks.com/) Solutions ![](https://learn.sweptworks.com/hubfs/raw_assets/public/Swept%20Website%20-%20Theme/images/svg/Icons/Chevron.svg) Compare Plans ![](https://learn.sweptworks.com/hubfs/raw_assets/public/Swept%20Website%20-%20Theme/images/svg/Icons/Chevron.svg) [![Launch Icon](https://learn.sweptworks.com/hubfs/Swept%20Icons/Launch%20Icon.svg) Launch Start strong with time tracking, scheduling, and compliance tools for your team.](https://sweptworks.com/launch) [![Optimize Icon](https://learn.sweptworks.com/hubfs/Swept%20Icons/Optimize%20Icon.svg) Optimize Win and retain more contracts with stronger quality control and team visibility.](https://sweptworks.com/optimize) [![Scale Icon](https://learn.sweptworks.com/hubfs/Swept%20Icons/Scale%20Icon.svg) Scale Grow profitably with better client communication, supply workflows, and cost control.](https://sweptworks.com/scale) [![Messages GIF\_v2](https://learn.sweptworks.com/hubfs/Product%20Images/Messages%20GIF_v2.gif) Client & Cleaner Messaging Stop drowning in emails and WhatsApp messages Learn more →](https://sweptworks.com/features/cleaning-business-communication-system) [![Time Tracking](https://learn.sweptworks.com/hubfs/Product%20Images/Booking%20%26%20Scheduling_FP.png) Time Tracking Track time for about $1/day →](https://sweptworks.com/cleaning-company-time-tracking-app) [![Inspections](https://learn.sweptworks.com/hubfs/Inspections.jpg) Quality Assurance Keep quality consistent and clients informed →](https://sweptworks.com/janitorial-inspection-software) [![profitability](https://learn.sweptworks.com/hubfs/profitability.gif) Profitability Report Make pricing decisions with confidence →](https://sweptworks.com/features/janitorial-profitability-tracking-software) Find out which plan is right for your business [Compare Plans](https://sweptworks.com/compare-plans) Resources ![](https://learn.sweptworks.com/hubfs/raw_assets/public/Swept%20Website%20-%20Theme/images/svg/Icons/Chevron.svg) [![Resources Icon](https://learn.sweptworks.com/hubfs/Swept%20Icons/Resources%20Icon.svg) Resources Proven guides, templates, and powerful tools for janitorial businesses.](https://sweptworks.com/resources) [![Free Tools icon](https://learn.sweptworks.com/hubfs/Swept%20Icons/Free%20Tools%20icon.svg) Free Tools Interactive calculators & tools to help you make better business decisions.](https://sweptworks.com/resources/tools) [![Blog Icon](https://learn.sweptworks.com/hubfs/Swept%20Icons/Blog%20Icon.svg) Blogs Learn about latest trends and tools in commercial cleaning industry.](https://learn.sweptworks.com/) [![Success Stories Icon](https://learn.sweptworks.com/hubfs/Swept%20Icons/Success%20Stories%20Icon.svg) Success Stories Successful janitorial businesses that run on Swept.](https://sweptworks.com/resources/success-stories) [![Job Costing tool](https://learn.sweptworks.com/hubfs/Hubspot%20Blog%20Headers%20(1).gif) Free Job Costing Calculator Bid confidently based on accurate job costs & target profit margin Use for free →](https://sweptworks.com/features/cleaning-job-costing-software) Get support resources & attend weekly training [Support Hub](https://sweptworks.com/resources/support) [About](https://sweptworks.com/about) [Login](https://app.sweptworks.com/) [![calendar icon](https://learn.sweptworks.com/hubfs/2024%20Files%20(Sorted)/Swept%20Website/All%20Icons/icons/scheduled%20event.svg) Get Demo →](https://sweptworks.com/product-demo-form) Run Operations Make shifts clearer and day-to-day work easier for your team. [![Time Tracking Icon](https://learn.sweptworks.com/hubfs/Swept%20Icons/Time%20Tracking%20Icon.svg) Time Tracking Track hours and GPS check-ins with easy clock in and out.](https://sweptworks.com/cleaning-company-time-tracking-app) [![Shift Icon](https://learn.sweptworks.com/hubfs/Swept%20Icons/Shift%20Icon.svg) Scheduling Assign shifts clearly and keep teams on track.](https://sweptworks.com/scheduling-software-for-janitors) [![Work Order Icon](https://learn.sweptworks.com/hubfs/Swept%20Icons/Work%20Order%20Icon.svg) One-Time Job Work Orders Create and manage one-off jobs without the chaos.](https://sweptworks.com/features/janitorial-work-order-software) [View All Features →](https://sweptworks.com/features) Prove Quality Show consistent service with clear proof and communication. [![Inspection Icon](https://learn.sweptworks.com/hubfs/Swept%20Icons/Inspection%20Icon.svg) Inspections Popular Capture proof of work with photos, notes, and reports.](https://sweptworks.com/janitorial-inspection-software) [![Checklist Icon](https://learn.sweptworks.com/hubfs/Swept%20Icons/Checklist%20Icon.svg) Cleaner Checklist Create clear, consistent checklists with translation in 100+ languages.](https://sweptworks.com/features/janitorial-checklist-software) [![Messaging Icon](https://learn.sweptworks.com/hubfs/Swept%20Icons/Messaging%20Icon.svg) Team & Client Messaging Popular Keep conversations with cleaners and clients in one place for faster updates.](https://sweptworks.com/features/cleaning-business-communication-system) Control Costs Track job costs, supplies, and margins. [![Profitability Reports](https://learn.sweptworks.com/hubfs/Swept%20Icons/Profitability%20Reports.svg) Profitability Report See which jobs are making money and which are not.](https://sweptworks.com/features/janitorial-profitability-tracking-software) [![Job Costing Icon](https://learn.sweptworks.com/hubfs/Swept%20Icons/Job%20Costing%20Icon.svg) QuickBooks Online Payroll Integration New Send approved hours to QuickBooks and simplify payroll.](https://sweptworks.com/features/integrations/payroll/quickbooks) [![Supplies Icon](https://learn.sweptworks.com/hubfs/Swept%20Icons/Supplies%20Icon.svg) Supply Management Track supply usage and avoid over-ordering.](https://sweptworks.com/features/janitorial-supply-inventory-management-system) Not sure where to start? Watch our interactive demo to learn more. Interactive demo Video [![GPS Update Dec 18](https://learn.sweptworks.com/hubfs/Product%20Images/GPS%20Update%20Dec%2018.png) ▶](https://sweptworks.com/product-demo#tour) ✕ [Login](https://app.sweptworks.com/) Solutions ![](https://learn.sweptworks.com/hubfs/raw_assets/public/Swept%20Website%20-%20Theme/images/svg/Icons/Chevron.svg) Run Operations Make shifts clearer and day-to-day work easier for your team. ![](https://learn.sweptworks.com/hubfs/raw_assets/public/Swept%20Website%20-%20Theme/images/svg/Icons/Chevron.svg) [![Time Tracking Icon](https://learn.sweptworks.com/hubfs/Swept%20Icons/Time%20Tracking%20Icon.svg) Time Tracking Track hours and GPS check-ins with easy clock in and out.](https://sweptworks.com/cleaning-company-time-tracking-app) [![Shift Icon](https://learn.sweptworks.com/hubfs/Swept%20Icons/Shift%20Icon.svg) Scheduling Assign shifts clearly and keep teams on track.](https://sweptworks.com/scheduling-software-for-janitors) [![Work Order Icon](https://learn.sweptworks.com/hubfs/Swept%20Icons/Work%20Order%20Icon.svg) One-Time Job Work Orders Create and manage one-off jobs without the chaos.](https://sweptworks.com/features/janitorial-work-order-software) Prove Quality Show consistent service with clear proof and communication. ![](https://learn.sweptworks.com/hubfs/raw_assets/public/Swept%20Website%20-%20Theme/images/svg/Icons/Chevron.svg) [![Inspection Icon](https://learn.sweptworks.com/hubfs/Swept%20Icons/Inspection%20Icon.svg) Inspections Popular Capture proof of work with photos, notes, and reports.](https://sweptworks.com/janitorial-inspection-software) [![Checklist Icon](https://learn.sweptworks.com/hubfs/Swept%20Icons/Checklist%20Icon.svg) Cleaner Checklist Create clear, consistent checklists with translation in 100+ languages.](https://sweptworks.com/features/janitorial-checklist-software) [![Messaging Icon](https://learn.sweptworks.com/hubfs/Swept%20Icons/Messaging%20Icon.svg) Team & Client Messaging Popular Keep conversations with cleaners and clients in one place for faster updates.](https://sweptworks.com/features/cleaning-business-communication-system) Control Costs Track job costs, supplies, and margins. ![](https://learn.sweptworks.com/hubfs/raw_assets/public/Swept%20Website%20-%20Theme/images/svg/Icons/Chevron.svg) [![Profitability Reports](https://learn.sweptworks.com/hubfs/Swept%20Icons/Profitability%20Reports.svg) Profitability Report See which jobs are making money and which are not.](https://sweptworks.com/features/janitorial-profitability-tracking-software) [![Job Costing Icon](https://learn.sweptworks.com/hubfs/Swept%20Icons/Job%20Costing%20Icon.svg) QuickBooks Online Payroll Integration New Send approved hours to QuickBooks and simplify payroll.](https://sweptworks.com/features/integrations/payroll/quickbooks) [![Supplies Icon](https://learn.sweptworks.com/hubfs/Swept%20Icons/Supplies%20Icon.svg) Supply Management Track supply usage and avoid over-ordering.](https://sweptworks.com/features/janitorial-supply-inventory-management-system) Not sure where to start? Watch our interactive demo to learn more. [View All Features →](https://sweptworks.com/features) Compare Plans ![](https://learn.sweptworks.com/hubfs/raw_assets/public/Swept%20Website%20-%20Theme/images/svg/Icons/Chevron.svg) [![Launch Icon](https://learn.sweptworks.com/hubfs/Swept%20Icons/Launch%20Icon.svg) Launch Start strong with time tracking, scheduling, and compliance tools for your team.](https://sweptworks.com/launch) [![Optimize Icon](https://learn.sweptworks.com/hubfs/Swept%20Icons/Optimize%20Icon.svg) Optimize Win and retain more contracts with stronger quality control and team visibility.](https://sweptworks.com/optimize) [![Scale Icon](https://learn.sweptworks.com/hubfs/Swept%20Icons/Scale%20Icon.svg) Scale Grow profitably with better client communication, supply workflows, and cost control.](https://sweptworks.com/scale) [![Messages GIF\_v2](https://learn.sweptworks.com/hubfs/Product%20Images/Messages%20GIF_v2.gif) Client & Cleaner Messaging Stop drowning in emails and WhatsApp messages Learn more →](https://sweptworks.com/features/cleaning-business-communication-system) Find out which plan is right for your business [Compare Plans](https://sweptworks.com/compare-plans) Resources ![](https://learn.sweptworks.com/hubfs/raw_assets/public/Swept%20Website%20-%20Theme/images/svg/Icons/Chevron.svg) [![Resources Icon](https://learn.sweptworks.com/hubfs/Swept%20Icons/Resources%20Icon.svg) Resources Proven guides, templates, and powerful tools for janitorial businesses.](https://sweptworks.com/resources) [![Free Tools icon](https://learn.sweptworks.com/hubfs/Swept%20Icons/Free%20Tools%20icon.svg) Free Tools Interactive calculators & tools to help you make better business decisions.](https://sweptworks.com/resources/tools) [![Blog Icon](https://learn.sweptworks.com/hubfs/Swept%20Icons/Blog%20Icon.svg) Blogs Learn about latest trends and tools in commercial cleaning industry.](https://learn.sweptworks.com/) [![Success Stories Icon](https://learn.sweptworks.com/hubfs/Swept%20Icons/Success%20Stories%20Icon.svg) Success Stories Successful janitorial businesses that run on Swept.](https://sweptworks.com/resources/success-stories) [![Job Costing tool](https://learn.sweptworks.com/hubfs/Hubspot%20Blog%20Headers%20(1).gif) Free Job Costing Calculator Bid confidently based on accurate job costs & target profit margin Use for free →](https://sweptworks.com/features/cleaning-job-costing-software) Get support resources & attend weekly training [Support Hub](https://sweptworks.com/resources/support) [About →](https://sweptworks.com/about) Ready to see Swept? Get a quick walkthrough tailored to your janitorial operation. [Get Demo](https://sweptworks.com/product-demo-form) Back to all content # How to Train Cleaners: 7 Common Feedback Mistakes (and What to Do Instead) ![Author Avatar](https://app.hubspot.com/settings/avatar/9908a4aaef4f4c94ffdc54637973c79f) Michelle Audas [Connect on LinkedIn](https://www.linkedin.com/in/michelle-audas-a96a1620/) 5 min read • Jul 7, 2025 Hire & Retain Employees ![\How to Train Cleaners: 7 Common Feedback Mistakes (and What to Do Instead)\](https://learn.sweptworks.com/hubfs/How%20to%20Train%20Cleaners%20(1).jpg) In the commercial cleaning industry, most of your cleaners work alone at client sites. When communication is limited or rushed, they can start to feel invisible—and when that happens, performance and retention take a hit. One of the most powerful, low-cost tools you already have? **Constructive feedback.** It’s proven to boost productivity, improve quality, and reduce employee turnover. Yet only **58% of managers think they give enough feedback**. (Source: *Feedback Academy*) Done well, feedback shows your cleaners that you *care*—not just about the job, but about their growth and success. But done poorly (or not at all), it can damage trust and increase churn. Let’s break down the **7 most common mistakes cleaning managers make when giving feedback—and how to avoid them.** ## **Why Feedback Matters in Commercial Cleaning** - Cleaners are often working remotely with minimal supervision. - Lack of feedback leads to confusion, disengagement, and higher turnover. - Timely, respectful feedback helps cleaners feel valued and aligned with your goals. Need help building better feedback into your training process? Download our [Cleaning Employee Handbook](https://sweptworks.com/cleaning-employee-handbook-template)to set clear expectations from day one ## Mistake #1: Doing All the Talking **Avoid this:** Doing all the talking in feedback sessions—delivering your critique without hearing your cleaner’s side. **Try this:** Turn feedback into a two-way conversation. Ask open questions and listen first. For example: > *“Can you tell me what happened from your perspective?”* > *“What might you do differently next time?”* > *“Is there anything you need to succeed?”* By listening more, you build trust and uncover the real challenges your cleaners face. ## Mistake #2: Threatening Their Authority **Avoid this:** Giving feedback to supervisors or leads in a way that feels like you’re questioning their judgment or authority. **Try this:** Treat them as partners. Ask reflective questions like: > *“What was your goal in that situation?”* > *“How would you recommend we handle this in the future?”* This approach respects their role and encourages ownership instead of defensiveness. Need more leadership tips? See [**The Secret to Managing a Great Cleaning Team**](https://learn.sweptworks.com/managing-cleaning-staff) for communication and coaching strategies. ## Mistake #3: Sounding Like a Foe, Not a Friend **Avoid this:** Using a critical or cold tone that makes your cleaner feel judged or attacked. **Try this:** Give feedback as a supportive coach or friend. Share relatable stories, like: > *“I remember struggling with that myself early on. What helped me was…”* This builds rapport and makes feedback easier to accept. [![Think You’re Paying Enough? Get Your FREE Janitorial Wage Insights Today!  ](https://no-cache.hubspot.com/cta/default/1682788/interactive-196139344196.png)](https://learn.sweptworks.com/hs/cta/wi/redirect?encryptedPayload=AVxigLKM8b27sC3ERLoMzFmi3YBSiWFTKl%2FJu3Fb2DBLFb750TPS%2FBXNh9ZWr9ncu%2B32xxfa5RlE%2FyWQd5pbAAdUJOMrMIyn%2BwoBxVg23sMpTEvu8hXbhZejCadK55rshgIOZTUpA2qqRNt%2BOqH5cphtrR1jPdDBMivvdfHOxQHCCHrOOX%2FH1Xcy45L8FLpgoLSdvxkB8luzWIJD1V8mObCBodoqX10D7Qx9&webInteractiveContentId=196139344196&portalId=1682788) ## Mistake #4: Making Cleaners Feel Blindsided **Avoid this:** Surprising cleaners with feedback about issues they didn’t know they had. **Try this:** Set clear expectations upfront and focus on desired outcomes, not just problems. Use tools like our [**Cleaning Staff Performance Evaluation Template**](https://sweptworks.com/cleaning-staff-performance-evaluation-template) to document goals and progress, so feedback feels fair and predictable. ## Mistake #5: Not Knowing the Facts **Avoid this:** Giving feedback based on assumptions, hearsay, or comparing cleaners unfairly. **Try this:** Base your feedback on facts and data. Review time tracking, [inspection notes](https://sweptworks.com/inspection-report-template), or performance reports to understand the situation before you talk. This ensures your feedback is fair and credible. ## Mistake #6: Giving Too Little—or Too Much—Feedback **Avoid this:** Only giving feedback when there’s a problem—or overwhelming your cleaner with too many points at once. **Try this:** Schedule regular monthly check-ins focusing on habits and growth, not just isolated mistakes. ## Mistake #7: Not Following Up **Avoid this:** Having one feedback conversation and then forgetting to check in on progress. **Try this:** Always agree on a follow-up plan. Say something like: > *“Let’s touch base next week to see how things are going. Does that work for you?”* Track follow-ups with our [**Performance Evaluation Template**](https://sweptworks.com/cleaning-staff-performance-evaluation-template) to keep everyone accountable and supported. ## Feedback Builds Loyalty—and Cleaner Retention Giving feedback doesn’t have to be uncomfortable. It just takes practice and structure. And the payoff? Higher performance, better communication, and happier cleaners. When you show that you care about your team's success—and back it up with consistent feedback and support—you’ll see the results in both morale and retention. Want to go deeper? Read [**Cleaner Retention Strategies: How to Keep Good Cleaners and Reduce Turnover**](https://learn.sweptworks.com/cleaner-retention) ## Ready to Take Cleaner Training and Feedback to the Next Level? Giving constructive feedback is just one piece of the puzzle—managing schedules, tracking time, and staying on top of site instructions are just as critical to running a smooth, reliable cleaning business. That’s where **Swept** comes in: - **Smart Scheduling & Time Tracking** — Build clear shifts and track cleaner hours with ease. - **Detailed Cleaning Instructions** — Ensure every cleaner knows exactly what to do on every job. - **No Show & Late Alerts** — Get instant notifications so you can act fast and keep clients happy. 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Only the best things for you. No junk, spam free. By subscribing you agree to with our [privacy policy](https://cleansimple-1682788.hs-sites.com/privacy-policy) and provide consent to receive updates from our company.   [Privacy](https://sweptworks.com/privacy-policy) [Terms](https://sweptworks.com/terms) © 2024, Swept® Technologies, Inc. 
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