--- title: How to Run a Successful Cleaning Business - No Shows, Quality Issues & Retention description: We asked over 300 commercial cleaning business owners/managers & supervisors what keeps them up at night. Read How to Run a Successful Cleaning Business from this information here! image: https://learn.sweptworks.com/hubfs/Imported_Blog_Media/communication-1297544_1280.png --- [![swept\_RGB\_Primary Blue](https://learn.sweptworks.com/hubfs/swept_RGB_Primary%20Blue.png)](https://www.sweptworks.com/) [Login](https://app.sweptworks.com/) [![calendar icon](https://learn.sweptworks.com/hubfs/2024%20Files%20(Sorted)/Swept%20Website/All%20Icons/icons/scheduled%20event.svg) Get Demo](https://sweptworks.com/product-demo-form) [![swept\_RGB\_Primary Blue](https://learn.sweptworks.com/hubfs/swept_RGB_Primary%20Blue.png)](https://www.sweptworks.com/) Solutions ![](https://learn.sweptworks.com/hubfs/raw_assets/public/Swept%20Website%20-%20Theme/images/svg/Icons/Chevron.svg) Compare Plans ![](https://learn.sweptworks.com/hubfs/raw_assets/public/Swept%20Website%20-%20Theme/images/svg/Icons/Chevron.svg) [![Launch Icon](https://learn.sweptworks.com/hubfs/Swept%20Icons/Launch%20Icon.svg) Launch Start strong with time tracking, scheduling, and compliance tools for your team.](https://sweptworks.com/launch) [![Optimize Icon](https://learn.sweptworks.com/hubfs/Swept%20Icons/Optimize%20Icon.svg) Optimize Win and retain more contracts with stronger quality control and team visibility.](https://sweptworks.com/optimize) [![Scale Icon](https://learn.sweptworks.com/hubfs/Swept%20Icons/Scale%20Icon.svg) Scale Grow profitably with better client communication, supply workflows, and cost control.](https://sweptworks.com/scale) [![Messages GIF\_v2](https://learn.sweptworks.com/hubfs/Product%20Images/Messages%20GIF_v2.gif) Client & Cleaner Messaging Stop drowning in emails and WhatsApp messages Learn more →](https://sweptworks.com/features/cleaning-business-communication-system) [![Time Tracking](https://learn.sweptworks.com/hubfs/Product%20Images/Booking%20%26%20Scheduling_FP.png) Time Tracking Track time for about $1/day →](https://sweptworks.com/cleaning-company-time-tracking-app) [![Inspections](https://learn.sweptworks.com/hubfs/Inspections.jpg) Quality Assurance Keep quality consistent and clients informed →](https://sweptworks.com/janitorial-inspection-software) [![profitability](https://learn.sweptworks.com/hubfs/profitability.gif) Profitability Report Make pricing decisions with confidence →](https://sweptworks.com/features/janitorial-profitability-tracking-software) Find out which plan is right for your business [Compare Plans](https://sweptworks.com/compare-plans) Resources ![](https://learn.sweptworks.com/hubfs/raw_assets/public/Swept%20Website%20-%20Theme/images/svg/Icons/Chevron.svg) [![Resources Icon](https://learn.sweptworks.com/hubfs/Swept%20Icons/Resources%20Icon.svg) Resources Proven guides, templates, and powerful tools for janitorial businesses.](https://sweptworks.com/resources) [![Free Tools icon](https://learn.sweptworks.com/hubfs/Swept%20Icons/Free%20Tools%20icon.svg) Free Tools Interactive calculators & tools to help you make better business decisions.](https://sweptworks.com/resources/tools) [![Blog Icon](https://learn.sweptworks.com/hubfs/Swept%20Icons/Blog%20Icon.svg) Blogs Learn about latest trends and tools in commercial cleaning industry.](https://learn.sweptworks.com/) [![Success Stories Icon](https://learn.sweptworks.com/hubfs/Swept%20Icons/Success%20Stories%20Icon.svg) Success Stories Successful janitorial businesses that run on Swept.](https://sweptworks.com/resources/success-stories) [![Job Costing tool](https://learn.sweptworks.com/hubfs/Hubspot%20Blog%20Headers%20(1).gif) Free Job Costing Calculator Bid confidently based on accurate job costs & target profit margin Use for free →](https://sweptworks.com/features/cleaning-job-costing-software) Get support resources & attend weekly training [Support Hub](https://sweptworks.com/resources/support) [About](https://sweptworks.com/about) [Login](https://app.sweptworks.com/) [![calendar icon](https://learn.sweptworks.com/hubfs/2024%20Files%20(Sorted)/Swept%20Website/All%20Icons/icons/scheduled%20event.svg) Get Demo →](https://sweptworks.com/product-demo-form) Run Operations Make shifts clearer and day-to-day work easier for your team. [![Time Tracking Icon](https://learn.sweptworks.com/hubfs/Swept%20Icons/Time%20Tracking%20Icon.svg) Time Tracking Track hours and GPS check-ins with easy clock in and out.](https://sweptworks.com/cleaning-company-time-tracking-app) [![Shift Icon](https://learn.sweptworks.com/hubfs/Swept%20Icons/Shift%20Icon.svg) Scheduling Assign shifts clearly and keep teams on track.](https://sweptworks.com/scheduling-software-for-janitors) [![Work Order Icon](https://learn.sweptworks.com/hubfs/Swept%20Icons/Work%20Order%20Icon.svg) One-Time Job Work Orders Create and manage one-off jobs without the chaos.](https://sweptworks.com/features/janitorial-work-order-software) [View All Features →](https://sweptworks.com/features) Prove Quality Show consistent service with clear proof and communication. [![Inspection Icon](https://learn.sweptworks.com/hubfs/Swept%20Icons/Inspection%20Icon.svg) Inspections Popular Capture proof of work with photos, notes, and reports.](https://sweptworks.com/janitorial-inspection-software) [![Checklist Icon](https://learn.sweptworks.com/hubfs/Swept%20Icons/Checklist%20Icon.svg) Cleaner Checklist Create clear, consistent checklists with translation in 100+ languages.](https://sweptworks.com/features/janitorial-checklist-software) [![Messaging Icon](https://learn.sweptworks.com/hubfs/Swept%20Icons/Messaging%20Icon.svg) Team & Client Messaging Popular Keep conversations with cleaners and clients in one place for faster updates.](https://sweptworks.com/features/cleaning-business-communication-system) Control Costs Track job costs, supplies, and margins. [![Profitability Reports](https://learn.sweptworks.com/hubfs/Swept%20Icons/Profitability%20Reports.svg) Profitability Report See which jobs are making money and which are not.](https://sweptworks.com/features/janitorial-profitability-tracking-software) [![Job Costing Icon](https://learn.sweptworks.com/hubfs/Swept%20Icons/Job%20Costing%20Icon.svg) QuickBooks Online Payroll Integration New Send approved hours to QuickBooks and simplify payroll.](https://sweptworks.com/features/integrations/payroll/quickbooks) [![Supplies Icon](https://learn.sweptworks.com/hubfs/Swept%20Icons/Supplies%20Icon.svg) Supply Management Track supply usage and avoid over-ordering.](https://sweptworks.com/features/janitorial-supply-inventory-management-system) Not sure where to start? Watch our interactive demo to learn more. Interactive demo Video [![GPS Update Dec 18](https://learn.sweptworks.com/hubfs/Product%20Images/GPS%20Update%20Dec%2018.png) ▶](https://sweptworks.com/product-demo#tour) ✕ [Login](https://app.sweptworks.com/) Solutions ![](https://learn.sweptworks.com/hubfs/raw_assets/public/Swept%20Website%20-%20Theme/images/svg/Icons/Chevron.svg) Run Operations Make shifts clearer and day-to-day work easier for your team. ![](https://learn.sweptworks.com/hubfs/raw_assets/public/Swept%20Website%20-%20Theme/images/svg/Icons/Chevron.svg) [![Time Tracking Icon](https://learn.sweptworks.com/hubfs/Swept%20Icons/Time%20Tracking%20Icon.svg) Time Tracking Track hours and GPS check-ins with easy clock in and out.](https://sweptworks.com/cleaning-company-time-tracking-app) [![Shift Icon](https://learn.sweptworks.com/hubfs/Swept%20Icons/Shift%20Icon.svg) Scheduling Assign shifts clearly and keep teams on track.](https://sweptworks.com/scheduling-software-for-janitors) [![Work Order Icon](https://learn.sweptworks.com/hubfs/Swept%20Icons/Work%20Order%20Icon.svg) One-Time Job Work Orders Create and manage one-off jobs without the chaos.](https://sweptworks.com/features/janitorial-work-order-software) Prove Quality Show consistent service with clear proof and communication. ![](https://learn.sweptworks.com/hubfs/raw_assets/public/Swept%20Website%20-%20Theme/images/svg/Icons/Chevron.svg) [![Inspection Icon](https://learn.sweptworks.com/hubfs/Swept%20Icons/Inspection%20Icon.svg) Inspections Popular Capture proof of work with photos, notes, and reports.](https://sweptworks.com/janitorial-inspection-software) [![Checklist Icon](https://learn.sweptworks.com/hubfs/Swept%20Icons/Checklist%20Icon.svg) Cleaner Checklist Create clear, consistent checklists with translation in 100+ languages.](https://sweptworks.com/features/janitorial-checklist-software) [![Messaging Icon](https://learn.sweptworks.com/hubfs/Swept%20Icons/Messaging%20Icon.svg) Team & Client Messaging Popular Keep conversations with cleaners and clients in one place for faster updates.](https://sweptworks.com/features/cleaning-business-communication-system) Control Costs Track job costs, supplies, and margins. ![](https://learn.sweptworks.com/hubfs/raw_assets/public/Swept%20Website%20-%20Theme/images/svg/Icons/Chevron.svg) [![Profitability Reports](https://learn.sweptworks.com/hubfs/Swept%20Icons/Profitability%20Reports.svg) Profitability Report See which jobs are making money and which are not.](https://sweptworks.com/features/janitorial-profitability-tracking-software) [![Job Costing Icon](https://learn.sweptworks.com/hubfs/Swept%20Icons/Job%20Costing%20Icon.svg) QuickBooks Online Payroll Integration New Send approved hours to QuickBooks and simplify payroll.](https://sweptworks.com/features/integrations/payroll/quickbooks) [![Supplies Icon](https://learn.sweptworks.com/hubfs/Swept%20Icons/Supplies%20Icon.svg) Supply Management Track supply usage and avoid over-ordering.](https://sweptworks.com/features/janitorial-supply-inventory-management-system) Not sure where to start? Watch our interactive demo to learn more. [View All Features →](https://sweptworks.com/features) Compare Plans ![](https://learn.sweptworks.com/hubfs/raw_assets/public/Swept%20Website%20-%20Theme/images/svg/Icons/Chevron.svg) [![Launch Icon](https://learn.sweptworks.com/hubfs/Swept%20Icons/Launch%20Icon.svg) Launch Start strong with time tracking, scheduling, and compliance tools for your team.](https://sweptworks.com/launch) [![Optimize Icon](https://learn.sweptworks.com/hubfs/Swept%20Icons/Optimize%20Icon.svg) Optimize Win and retain more contracts with stronger quality control and team visibility.](https://sweptworks.com/optimize) [![Scale Icon](https://learn.sweptworks.com/hubfs/Swept%20Icons/Scale%20Icon.svg) Scale Grow profitably with better client communication, supply workflows, and cost control.](https://sweptworks.com/scale) [![Messages GIF\_v2](https://learn.sweptworks.com/hubfs/Product%20Images/Messages%20GIF_v2.gif) Client & Cleaner Messaging Stop drowning in emails and WhatsApp messages Learn more →](https://sweptworks.com/features/cleaning-business-communication-system) Find out which plan is right for your business [Compare Plans](https://sweptworks.com/compare-plans) Resources ![](https://learn.sweptworks.com/hubfs/raw_assets/public/Swept%20Website%20-%20Theme/images/svg/Icons/Chevron.svg) [![Resources Icon](https://learn.sweptworks.com/hubfs/Swept%20Icons/Resources%20Icon.svg) Resources Proven guides, templates, and powerful tools for janitorial businesses.](https://sweptworks.com/resources) [![Free Tools icon](https://learn.sweptworks.com/hubfs/Swept%20Icons/Free%20Tools%20icon.svg) Free Tools Interactive calculators & tools to help you make better business decisions.](https://sweptworks.com/resources/tools) [![Blog Icon](https://learn.sweptworks.com/hubfs/Swept%20Icons/Blog%20Icon.svg) Blogs Learn about latest trends and tools in commercial cleaning industry.](https://learn.sweptworks.com/) [![Success Stories Icon](https://learn.sweptworks.com/hubfs/Swept%20Icons/Success%20Stories%20Icon.svg) Success Stories Successful janitorial businesses that run on Swept.](https://sweptworks.com/resources/success-stories) [![Job Costing tool](https://learn.sweptworks.com/hubfs/Hubspot%20Blog%20Headers%20(1).gif) Free Job Costing Calculator Bid confidently based on accurate job costs & target profit margin Use for free →](https://sweptworks.com/features/cleaning-job-costing-software) Get support resources & attend weekly training [Support Hub](https://sweptworks.com/resources/support) [About →](https://sweptworks.com/about) Ready to see Swept? Get a quick walkthrough tailored to your janitorial operation. [Get Demo](https://sweptworks.com/product-demo-form) Back to all content # How to Run a Successful Cleaning Business - No Shows, Quality Issues & Retention ![Author Avatar](https://app.hubspot.com/settings/avatar/9908a4aaef4f4c94ffdc54637973c79f) Michelle Audas [Connect on LinkedIn](https://www.linkedin.com/in/michelle-audas-a96a1620/) 5 min read • Jun 24, 2021 Run Your Business ![\How to Run a Successful Cleaning Business - No Shows, Quality Issues & Retention\](https://learn.sweptworks.com/hubfs/Imported_Blog_Media/communication-1297544_1280.png) We asked over 300 commercial cleaning business owners/managers & supervisors what keeps them up at night. The top answers all revolved around staff communication and retention. Do any of these problems sound familiar? 1. Cleaning tasks missed 2. No shows 3. Cleaners not understanding what’s expected of them 4. High turnover, resulting in always needing to be hiring These things all tend to get worse as your commercial cleaning business grows. As a result, you spend more time putting out fires than working on things you enjoy. Our Founder Michael Brown, went through all of this pain himself when he used to own a commercial/residential cleaning business. He looked high and low for some kind of technology or an app that could help and found nothing quite right for the needs of a commercial cleaning business. So, he created Swept. Here’s how we’ve built the platform to tackle these issues. ## How to Run a Successful Cleaning Business - [checklists](https://sweptworks.com/compare-plans): reduce missed cleaning tasks Our checklists are much more than simple to-do items. Checklists let cleaners know what tasks need to be completed each shift and enable Managers to track completed and incomplete tasks. Managers can track the status of items in real-time to catch and correct any slip-ups before they become an issue. ![How to Run a Successful Cleaning Business - Checklists](https://learn.sweptworks.com/hs-fs/hubfs/Imported_Blog_Media/Checklists-768x785-1.png?width=768&height=785&name=Checklists-768x785-1.png) ## How to Run a Successful Cleaning Business - [GPS](https://sweptworks.com/compare-plans): manage no-shows with location-aware checkins You do not want to hear about a no-show from an upset client. Yet, no shows are always going to be a reality. Our solution is simple: cleaners using Swept can be required to check in to their location once on site. It is GPS enabled, so if someone “checks- in” and they’re not physically on-site, we’ll catch that too. Managers have real-time insight to all shifts, so if someone misses their check-in, or tries to fake a check-in, the manager can act quickly to try to resolve the issue. Sometimes it can be as simple as messaging the cleaner (more on this below)—perhaps they’ve simply been delayed by traffic. For true no-shows, the manager can proactively get the shift covered and inform the client about the delay instead of having the client be the one to notice first. ![How to Run a Successful Cleaning Business - Geo-location Management](https://learn.sweptworks.com/hs-fs/hubfs/Imported_Blog_Media/00_23-Laptop-1024x619-1.png?width=1024&height=619&name=00_23-Laptop-1024x619-1.png) ## How to Run a Successful Cleaning - [translation enabled messaging](https://sweptworks.com/compare-plans): manage staff expectations ![How to Run a Successful Cleaning Business - Translation Messaging](https://learn.sweptworks.com/hs-fs/hubfs/Imported_Blog_Media/01_56-473x1024-1.png?width=473&height=1024&name=01_56-473x1024-1.png) Swept has a built-in messaging system with a powerful translator feature. Every location has its own ‘Inbox Location Channel,’ which connects cleaners and managers in one place. It will also give you information on whether the message has been read and by who has it been read. If someone isn’t a native English speaker, Swept can auto-translate messages in whichever language the persons’ device is set to. Swept can translate in over 100 languages. This powerful communications hub is where many would-be issues are handled before they get out of hand. Using the tools listed above, managers can catch things like missed tasks or late arrivals, then reach out to the cleaners to help take corrective action. Cleaners, managers, supervisors, clients can use the messaging feature to ask questions and get clarification when required—helping to build trust and familiarity around the entire process. ## How to Run a Successful Cleaning BusinessSwept - [mood checks](https://sweptworks.com/compare-plans): catch issues before cleaners quit Being a cleaner can be a tough gig. Many commercial cleaning businesses don’t use technology like Swept, and their communication practices leave something to be desired. People get frustrated, feel alone, unsupported, and they move on to another gig with a different company. It’s a story that anyone in the commercial cleaning business knows well. ![How to Run a Successful Cleaning Business - Cleaner Mood](https://learn.sweptworks.com/hs-fs/hubfs/Imported_Blog_Media/Problem-Reporting-e1621367740625-1.png?width=1000&height=867&name=Problem-Reporting-e1621367740625-1.png) Our answer to this problem involves all the previous [features](https://sweptworks.com/compare-plans): an app that helps connect cleaners directly to their team. On top of this, at the end of every shift Swept asks cleaners a very simple question: “How are you feeling about cleaning?” There are three emojis to choose from, and the answers get sent to managers. If this seems quite basic, you’d be right. But it is also quite powerful. Because it is simple, easy, and requires no elaboration or explanation from cleaners, most will answer honestly. And with those honest answers, trending mood issues can be proactively intercepted or analyzed by managers. The difference between someone quitting and staying might be as simple as re-arranging a schedule, excluding a certain location, or being flexible in allowing someone to take the next week off for personal issues. Too often, these small needs are never asked after, and cleaners have no clear way of confidently making a request. This issue compounds even more if the cleaner has a language barrier! Mood check ins combined with all the features above create an environment of trust and solid communication practice. ## How to Run a Successful Cleaning Business - [commercial cleaning technology](https://sweptworks.com) for building trust through communication While we [have many other features](https://www.sweptworks.com/features/) that are tailored to growing your cleaning business, one of the biggest problems we tackle are tied to staff communication and staff turnover. Good communication is the heart of any business. When there’s trust and [smooth communication both internally and externally](https://sweptworks.com/compare-plans), a business will: - Provide higher quality service - Catch and correct issues before they become problems - Manage the expectations of employees and clients - Enjoy much stronger staff retention All of these things are key ingredients for growth! !   ### You probably noticed that Swept provides features and functionality to address each of these topics, learn more here! 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Only the best things for you. No junk, spam free. By subscribing you agree to with our [privacy policy](https://cleansimple-1682788.hs-sites.com/privacy-policy) and provide consent to receive updates from our company.   [Privacy](https://sweptworks.com/privacy-policy) [Terms](https://sweptworks.com/terms) © 2024, Swept® Technologies, Inc. 
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