--- title: How To Run A Successful Janitorial Business description: As you've probably experienced, succeeding in the world of janitorial cleaning can be tough. Learn How To Run A Successful Janitorial Business. image: https://learn.sweptworks.com/hubfs/Imported_Blog_Media/improving-commercial-cleaning-communication.jpg --- [![swept\_RGB\_Primary Blue](https://learn.sweptworks.com/hubfs/swept_RGB_Primary%20Blue.png)](https://www.sweptworks.com/) [Login](https://app.sweptworks.com/) [![calendar icon](https://learn.sweptworks.com/hubfs/2024%20Files%20(Sorted)/Swept%20Website/All%20Icons/icons/scheduled%20event.svg) Get Demo](https://sweptworks.com/product-demo-form) [![swept\_RGB\_Primary Blue](https://learn.sweptworks.com/hubfs/swept_RGB_Primary%20Blue.png)](https://www.sweptworks.com/) Solutions ![](https://learn.sweptworks.com/hubfs/raw_assets/public/Swept%20Website%20-%20Theme/images/svg/Icons/Chevron.svg) Compare Plans ![](https://learn.sweptworks.com/hubfs/raw_assets/public/Swept%20Website%20-%20Theme/images/svg/Icons/Chevron.svg) [![Optimize Icon](https://learn.sweptworks.com/hubfs/Swept%20Icons/Optimize%20Icon.svg) Optimize Win and retain more contracts with stronger quality control and team visibility.](https://sweptworks.com/optimize) [![Scale Icon](https://learn.sweptworks.com/hubfs/Swept%20Icons/Scale%20Icon.svg) Scale Grow profitably with better client communication, supply workflows, and cost control.](https://sweptworks.com/scale) [![Messages GIF\_v2](https://learn.sweptworks.com/hubfs/Product%20Images/Messages%20GIF_v2.gif) Client & Cleaner Messaging Stop drowning in emails and WhatsApp messages Learn more →](https://sweptworks.com/features/cleaning-business-communication-system) [![Inspections](https://learn.sweptworks.com/hubfs/Inspections.jpg) Quality Assurance Keep quality consistent and clients informed →](https://sweptworks.com/janitorial-inspection-software) [![profitability](https://learn.sweptworks.com/hubfs/profitability.gif) Profitability Report Make pricing decisions with confidence →](https://sweptworks.com/features/janitorial-profitability-tracking-software) Find out which plan is right for your business [Compare Plans](https://sweptworks.com/compare-plans) Resources ![](https://learn.sweptworks.com/hubfs/raw_assets/public/Swept%20Website%20-%20Theme/images/svg/Icons/Chevron.svg) [![Resources Icon](https://learn.sweptworks.com/hubfs/Swept%20Icons/Resources%20Icon.svg) Resources Proven guides, templates, and powerful tools for janitorial businesses.](https://sweptworks.com/resources) [![Free Tools icon](https://learn.sweptworks.com/hubfs/Swept%20Icons/Free%20Tools%20icon.svg) Free Tools Interactive calculators & tools to help you make better business decisions.](https://sweptworks.com/resources/tools) [![Blog Icon](https://learn.sweptworks.com/hubfs/Swept%20Icons/Blog%20Icon.svg) Blogs Learn about latest trends and tools in commercial cleaning industry.](https://learn.sweptworks.com/) [![Success Stories Icon](https://learn.sweptworks.com/hubfs/Swept%20Icons/Success%20Stories%20Icon.svg) Success Stories Successful janitorial businesses that run on Swept.](https://sweptworks.com/resources/success-stories) [![Job Costing tool](https://learn.sweptworks.com/hubfs/Hubspot%20Blog%20Headers%20(1).gif) Free Job Costing Calculator Bid confidently based on accurate job costs & target profit margin Use for free →](https://sweptworks.com/features/cleaning-job-costing-software) Get support resources & attend weekly training [Support Hub](https://sweptworks.com/resources/support) [About](https://sweptworks.com/about) [Login](https://app.sweptworks.com/) [![calendar icon](https://learn.sweptworks.com/hubfs/2024%20Files%20(Sorted)/Swept%20Website/All%20Icons/icons/scheduled%20event.svg) Get Demo →](https://sweptworks.com/product-demo-form) Run Operations Make shifts clearer and day-to-day work easier for your team. [![Time Tracking Icon](https://learn.sweptworks.com/hubfs/Swept%20Icons/Time%20Tracking%20Icon.svg) Time Tracking Track hours and GPS check-ins with easy clock in and out.](https://sweptworks.com/cleaning-company-time-tracking-app) [![Shift Icon](https://learn.sweptworks.com/hubfs/Swept%20Icons/Shift%20Icon.svg) Scheduling Assign shifts clearly and keep teams on track.](https://sweptworks.com/scheduling-software-for-janitors) [![Work Order Icon](https://learn.sweptworks.com/hubfs/Swept%20Icons/Work%20Order%20Icon.svg) One-Time Job Work Orders Create and manage one-off jobs without the chaos.](https://sweptworks.com/features/janitorial-work-order-software) [View All Features →](https://sweptworks.com/features) Prove Quality Show consistent service with clear proof and communication. [![Inspection Icon](https://learn.sweptworks.com/hubfs/Swept%20Icons/Inspection%20Icon.svg) Inspections Popular Capture proof of work with photos, notes, and reports.](https://sweptworks.com/janitorial-inspection-software) [![Checklist Icon](https://learn.sweptworks.com/hubfs/Swept%20Icons/Checklist%20Icon.svg) Cleaner Checklist Create clear, consistent checklists with translation in 100+ languages.](https://sweptworks.com/features/janitorial-checklist-software) [![Messaging Icon](https://learn.sweptworks.com/hubfs/Swept%20Icons/Messaging%20Icon.svg) Team & Client Messaging Popular Keep conversations with cleaners and clients in one place for faster updates.](https://sweptworks.com/features/cleaning-business-communication-system) Control Costs Track job costs, supplies, and margins. [![Job Costing Icon](https://learn.sweptworks.com/hubfs/Swept%20Icons/Job%20Costing%20Icon.svg) QuickBooks Online Payroll Integration New Send approved hours to QuickBooks and simplify payroll.](https://sweptworks.com/features/integrations/payroll/quickbooks) [![Profitability Reports](https://learn.sweptworks.com/hubfs/Swept%20Icons/Profitability%20Reports.svg) Profitability Report See which jobs are making money and which are not.](https://sweptworks.com/features/janitorial-profitability-tracking-software) [![Supplies Icon](https://learn.sweptworks.com/hubfs/Swept%20Icons/Supplies%20Icon.svg) Supply Management Track supply usage and avoid over-ordering.](https://sweptworks.com/features/janitorial-supply-inventory-management-system) Not sure where to start? Watch our interactive demo to learn more. Interactive demo Video [![GPS Update Dec 18](https://learn.sweptworks.com/hubfs/Product%20Images/GPS%20Update%20Dec%2018.png) ▶](https://sweptworks.com/product-demo#tour) ✕ [Login](https://app.sweptworks.com/) Solutions ![](https://learn.sweptworks.com/hubfs/raw_assets/public/Swept%20Website%20-%20Theme/images/svg/Icons/Chevron.svg) Run Operations Make shifts clearer and day-to-day work easier for your team. ![](https://learn.sweptworks.com/hubfs/raw_assets/public/Swept%20Website%20-%20Theme/images/svg/Icons/Chevron.svg) [![Time Tracking Icon](https://learn.sweptworks.com/hubfs/Swept%20Icons/Time%20Tracking%20Icon.svg) Time Tracking Track hours and GPS check-ins with easy clock in and out.](https://sweptworks.com/cleaning-company-time-tracking-app) [![Shift Icon](https://learn.sweptworks.com/hubfs/Swept%20Icons/Shift%20Icon.svg) Scheduling Assign shifts clearly and keep teams on track.](https://sweptworks.com/scheduling-software-for-janitors) [![Work Order Icon](https://learn.sweptworks.com/hubfs/Swept%20Icons/Work%20Order%20Icon.svg) One-Time Job Work Orders Create and manage one-off jobs without the chaos.](https://sweptworks.com/features/janitorial-work-order-software) Prove Quality Show consistent service with clear proof and communication. ![](https://learn.sweptworks.com/hubfs/raw_assets/public/Swept%20Website%20-%20Theme/images/svg/Icons/Chevron.svg) [![Inspection Icon](https://learn.sweptworks.com/hubfs/Swept%20Icons/Inspection%20Icon.svg) Inspections Popular Capture proof of work with photos, notes, and reports.](https://sweptworks.com/janitorial-inspection-software) [![Checklist Icon](https://learn.sweptworks.com/hubfs/Swept%20Icons/Checklist%20Icon.svg) Cleaner Checklist Create clear, consistent checklists with translation in 100+ languages.](https://sweptworks.com/features/janitorial-checklist-software) [![Messaging Icon](https://learn.sweptworks.com/hubfs/Swept%20Icons/Messaging%20Icon.svg) Team & Client Messaging Popular Keep conversations with cleaners and clients in one place for faster updates.](https://sweptworks.com/features/cleaning-business-communication-system) Control Costs Track job costs, supplies, and margins. ![](https://learn.sweptworks.com/hubfs/raw_assets/public/Swept%20Website%20-%20Theme/images/svg/Icons/Chevron.svg) [![Job Costing Icon](https://learn.sweptworks.com/hubfs/Swept%20Icons/Job%20Costing%20Icon.svg) QuickBooks Online Payroll Integration New Send approved hours to QuickBooks and simplify payroll.](https://sweptworks.com/features/integrations/payroll/quickbooks) [![Profitability Reports](https://learn.sweptworks.com/hubfs/Swept%20Icons/Profitability%20Reports.svg) Profitability Report See which jobs are making money and which are not.](https://sweptworks.com/features/janitorial-profitability-tracking-software) [![Supplies Icon](https://learn.sweptworks.com/hubfs/Swept%20Icons/Supplies%20Icon.svg) Supply Management Track supply usage and avoid over-ordering.](https://sweptworks.com/features/janitorial-supply-inventory-management-system) Not sure where to start? Watch our interactive demo to learn more. [View All Features →](https://sweptworks.com/features) Compare Plans ![](https://learn.sweptworks.com/hubfs/raw_assets/public/Swept%20Website%20-%20Theme/images/svg/Icons/Chevron.svg) [![Optimize Icon](https://learn.sweptworks.com/hubfs/Swept%20Icons/Optimize%20Icon.svg) Optimize Win and retain more contracts with stronger quality control and team visibility.](https://sweptworks.com/optimize) [![Scale Icon](https://learn.sweptworks.com/hubfs/Swept%20Icons/Scale%20Icon.svg) Scale Grow profitably with better client communication, supply workflows, and cost control.](https://sweptworks.com/scale) [![Messages GIF\_v2](https://learn.sweptworks.com/hubfs/Product%20Images/Messages%20GIF_v2.gif) Client & Cleaner Messaging Stop drowning in emails and WhatsApp messages Learn more →](https://sweptworks.com/features/cleaning-business-communication-system) Find out which plan is right for your business [Compare Plans](https://sweptworks.com/compare-plans) Resources ![](https://learn.sweptworks.com/hubfs/raw_assets/public/Swept%20Website%20-%20Theme/images/svg/Icons/Chevron.svg) [![Resources Icon](https://learn.sweptworks.com/hubfs/Swept%20Icons/Resources%20Icon.svg) Resources Proven guides, templates, and powerful tools for janitorial businesses.](https://sweptworks.com/resources) [![Free Tools icon](https://learn.sweptworks.com/hubfs/Swept%20Icons/Free%20Tools%20icon.svg) Free Tools Interactive calculators & tools to help you make better business decisions.](https://sweptworks.com/resources/tools) [![Blog Icon](https://learn.sweptworks.com/hubfs/Swept%20Icons/Blog%20Icon.svg) Blogs Learn about latest trends and tools in commercial cleaning industry.](https://learn.sweptworks.com/) [![Success Stories Icon](https://learn.sweptworks.com/hubfs/Swept%20Icons/Success%20Stories%20Icon.svg) Success Stories Successful janitorial businesses that run on Swept.](https://sweptworks.com/resources/success-stories) [![Job Costing tool](https://learn.sweptworks.com/hubfs/Hubspot%20Blog%20Headers%20(1).gif) Free Job Costing Calculator Bid confidently based on accurate job costs & target profit margin Use for free →](https://sweptworks.com/features/cleaning-job-costing-software) Get support resources & attend weekly training [Support Hub](https://sweptworks.com/resources/support) [About →](https://sweptworks.com/about) Ready to see Swept? Get a quick walkthrough tailored to your janitorial operation. [Get Demo](https://sweptworks.com/product-demo-form) Back to all content # How To Run A Successful Janitorial Business ![Author Avatar](https://app.hubspot.com/settings/avatar/9908a4aaef4f4c94ffdc54637973c79f) Michelle Audas [Connect on LinkedIn](https://www.linkedin.com/in/michelle-audas-a96a1620/) 5 min read • Sep 29, 2020 Run Your Business ![\How To Run A Successful Janitorial Business\](https://learn.sweptworks.com/hubfs/Imported_Blog_Media/improving-commercial-cleaning-communication.jpg) One of the foundations of any great relationship, whether it’s between two people or two companies, is *trust*. To establish and build trust, you need frequent, clear, and honest communication. Read on to learn how to run a successful janitorial business with improved communication. As you’ve probably experienced, succeeding in the world of janitorial cleaning can be tough. You need to be more reliable, thorough, and transparent than your competitors—and continually prove that your business is worth sticking with for the long term. The most effective way to sustain a trusting client relationship is to place a firm focus on improving janitorial communication. We've listed a few key points to learn how to run a successful janitorial business, along with improving communications.  ## How To Run A Successful Janitorial Business Tip #1 - Build stronger trust with your workers and clients This is a tough one. Your employees need to be honest, reliable and trustworthy, and you need to have tools that can help. This is a major industry challenge, with a 400% employee turnover rate. How do you build trust with a field team that is often in a client’s space at times when no one else is there? You use tools that allow your team and your clients to build that trust. Swept gives cleaners, managers, and clients the tools that they need. Remember, trust often takes a long time to build, but it can be broken in an instant. When there are issues like accidents, damaged items, moved equipment or furniture, or cleaners who don’t turn up, the speed and clarity of your communication can make or break the relationship. When your clients see that you’re committed to identifying and resolving problems as soon as they occur—even ones beyond anyone’s control—they’ll know that they’re not only working with an ordinary janitorial company but also a reliable business partner. Excellent communication is about more than just solving problems. Keeping in regular dialogue with your clients, whether it’s to stay updated about changes, suggest additional services, or even just maintain friendly terms, will ensure that your business is always held in high regard. ## How To Run A Successful Janitorial Business Tip #2 - Improve your customer and employee retention The success of your janitorial business relies on [retaining clients and employees for the long term](http://www.finsmes.com/2018/12/6-ways-to-create-customer-loyalty-in-business.html)—there are plenty of other companies out there trying hard to get both away from you. To grow your business and keep everything moving forward, you should be ready to answer one simple question: why should a client sign with you and not someone else? In addition to the quality of your cleaning services, you can outshine your competitors by being more reliable, approachable, and proactive. Simple actions such as [emailing regular cleaning inspection reports](https://sweptworks.com/compare-plans) will demonstrate that you’re committed to measuring your results and sharing them with your clients. By maintaining an open and transparent approach, you’ll strengthen your client relationships and secure more contracts for the long term. ## How To Run A Successful Janitorial Business Tip #3 - ## Prevent small problems from escalating Have you ever been to a restaurant and had a problem with your order? While some people will complain straight away, others will only raise the issue when prompted by a server. If staff don’t take the time to check in with customers, they might never come back. Although this is a simple example, it’s symbolic of the relationship that you have with your own clients. Small issues—no matter how trivial they may seem—can gradually turn into big problems if left unchecked. If you’re not using effective methods of improving janitorial communication, the breakdown in dialogue can create rifts in your working relationships. A simple communication system, such as [an instant messaging service](https://sweptworks.com/compare-plans), gives you an easy way to stay in touch with your clients, keep up to date with changes, and flag any areas of your service that might need extra attention. While each interaction might be small, together, they establish your business as a professional enterprise and prevent those minor problems from turning into much larger ones down the line. ## How To Run A Successful Janitorial Business Tip #4 - ## Use feedback to improve your service Do you regularly ask clients for feedback about your performance? If you don’t, you’re certainly not alone. Many commercial cleaners are hesitant to ask for feedback, in fear of receiving general criticism about their service or complaints that require additional time and effort to resolve. But despite the doubts, requesting client feedback is one of the most effective ways [to improve your business](https://www.forbes.com/sites/serenitygibbons/2018/09/20/why-businesses-need-to-see-customer-feedback-as-make-or-break/#41c0e1101083) and build stronger working relationships. As a professional janitorial company, you can discuss feedback with your staff, rectify any problems, and use it to [deliver even better service](https://www.sweptworks.com/features/instructions/). An area that was once a weak point of your business can become one of your most impressive offerings. Measuring your performance is made easier by using a proper [inspection process](https://www.sweptworks.com/janitorial-inspections/). Such a swift, proactive approach will not only help avoid future issues but will also demonstrate to your clients that you’re 100% committed to their satisfaction. ## In Conclusion... ### Need Better Ways of Improving Janitorial Communication with Employees and Clients? As the business world continues to evolve, you need to evolve with it. By utilizing the latest messaging, reporting, and communication technologies—combined with traditional forms of service—you’ll develop better working relationships with both your clients and your staff. If you’re ready to take your business to the next level, we’re here to help. At Swept, we create intuitive software that helps business owners like you run more efficient, professional, and successful janitorial companies. Our simple yet powerful system enables you to digitize and manage your entire operation—all from the palm of your hand. [Swept’s janitorial software](https://sweptworks.com/) *helps janitorial company owners build trust with clients and get ahead of the competition by giving them the tools they need to spend more time managing their business and less time working on it.* How to Scale Your Janitorial Business by Working In, Not On, Your Business [![janitorial templates](https://no-cache.hubspot.com/cta/default/1682788/4ec0628a-dd94-4e2d-a69a-e69d67bbc887.png)](https://cta-redirect.hubspot.com/cta/redirect/1682788/4ec0628a-dd94-4e2d-a69a-e69d67bbc887) --- [![Share on facebook](https://7528309.fs1.hubspotusercontent-na1.net/hub/7528309/hubfs/raw_assets/public/mV0_d-web-default-modules_hubspot/img/facebook-color.png?width=24&name=facebook-color.png)](http://www.facebook.com/share.php?u=https%3A%2F%2Flearn.sweptworks.com%2Fhow-to-run-a-successful-janitorial-business%3Futm_medium%3Dsocial%26utm_source%3Dfacebook) [![Share on linkedin](https://7528302.fs1.hubspotusercontent-na1.net/hub/7528302/hubfs/raw_assets/public/mV0_d-web-default-modules_hubspot/img/linkedin-color.png?width=24&name=linkedin-color.png)](http://www.linkedin.com/shareArticle?mini=true&url=https%3A%2F%2Flearn.sweptworks.com%2Fhow-to-run-a-successful-janitorial-business%3Futm_medium%3Dsocial%26utm_source%3Dlinkedin) [![Share on twitter](https://7528302.fs1.hubspotusercontent-na1.net/hub/7528302/hubfs/raw_assets/public/mV0_d-web-default-modules_hubspot/img/x-twitter-color.png?width=24&name=x-twitter-color.png)](https://twitter.com/intent/tweet?original_referer=https%3A%2F%2Flearn.sweptworks.com%2Fhow-to-run-a-successful-janitorial-business%3Futm_medium%3Dsocial%26utm_source%3Dtwitter&url=https%3A%2F%2Flearn.sweptworks.com%2Fhow-to-run-a-successful-janitorial-business%3Futm_medium%3Dsocial%26utm_source%3Dtwitter&source=tweetbutton&text=) [![Share on pinterest](https://7528311.fs1.hubspotusercontent-na1.net/hub/7528311/hubfs/raw_assets/public/mV0_d-web-default-modules_hubspot/img/pinterest-color.png?width=24&name=pinterest-color.png)](http://pinterest.com/pin/create/button/?url=https%3A%2F%2Flearn.sweptworks.com%2Fhow-to-run-a-successful-janitorial-business%3Futm_medium%3Dsocial%26utm_source%3Dpinterest&media=) [![Share on email](https://7528311.fs1.hubspotusercontent-na1.net/hub/7528311/hubfs/raw_assets/public/mV0_d-web-default-modules_hubspot/img/email-color.png?width=24&name=email-color.png)](mailto:?subject=Check%20out%20https%3A%2F%2Flearn.sweptworks.com%2Fhow-to-run-a-successful-janitorial-business%3Futm_medium%3Dsocial%26utm_source%3Demail%20&body=Check%20out%20https%3A%2F%2Flearn.sweptworks.com%2Fhow-to-run-a-successful-janitorial-business%3Futm_medium%3Dsocial%26utm_source%3Demail) #### Related content [![Janitorial & Commercial Cleaning Templates](https://no-cache.hubspot.com/cta/default/1682788/cfd448fe-c2d8-4fc5-9d6f-1c67f0b02411.png)](https://cta-redirect.hubspot.com/cta/redirect/1682788/cfd448fe-c2d8-4fc5-9d6f-1c67f0b02411) ### Subscribe to our blog Easy to use janitorial software to simplify and grow your commercial cleaning business with confidence. 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[**Run your business with janitorial software**   Say goodbye to complicated spreadsheets and manual tracking     Swept has a package with the right tools for each step along the way. ![logo-1](https://learn.sweptworks.com/hubfs/Swept%20Website/logo-1.webp)](https://www.sweptworks.com/) [**Grow your business with janitorial software**   Say goodbye to complicated spreadsheets and manual tracking     Swept has a package with the right tools for each step along the way. ![logo-1](https://learn.sweptworks.com/hubfs/Swept%20Website/logo-1.webp)](https://www.sweptworks.com/) ### [Compare plans ![checkmark](https://learn.sweptworks.com/hubfs/Swept%20Website/All%20Icons/icons/checkmark.svg) ![checkmark](https://learn.sweptworks.com/hubfs/Swept%20Website/All%20Icons/icons/checkmark.svg) ![checkmark](https://learn.sweptworks.com/hubfs/Swept%20Website/All%20Icons/icons/checkmark.svg) Compare Plans ![checkmark](https://learn.sweptworks.com/hubfs/Swept%20Website/All%20Icons/icons/checkmark.svg)](https://sweptworks.com/compare-plans) [![](https://learn.sweptworks.com/hubfs/Swept%20Website/swept-footer-logo.svg)](https://cleansimple-1682788.hs-sites.com/) All-in-one janitorial software Solutions - [Optimize](https://sweptworks.com/optimize) - [Scale](https://sweptworks.com/scale) Resources - [Resources](https://sweptworks.com/resources) - [Support](https://sweptworks.com/resources/support) - [Free Tools & Calculators](https://sweptworks.com/resources/tools) - [Blog](https://learn.sweptworks.com/) - [eBooks & Guides](https://learn.sweptworks.com/commercial-cleaning-and-janitorial-ebooks-guides) Company - [About](https://sweptworks.com/about) - [App Store](https://sweptworks.com/app-store) - [Login](https://app.sweptworks.com/) Contact PO Box 27172 Fenwick
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Only the best things for you. No junk, spam free. By subscribing you agree to with our [privacy policy](https://cleansimple-1682788.hs-sites.com/privacy-policy) and provide consent to receive updates from our company.   [Privacy](https://sweptworks.com/privacy-policy) [Terms](https://sweptworks.com/terms) © 2024, Swept® Technologies, Inc. 
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